App Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how LocalBoost LLC (“LocalBoost,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the LocalBoost mobile application (the “App”), a white-labeled business management application built on GoHighLevel's Lead Connector platform.

The App is designed for local service business owners and their staff to manage contacts, leads, appointments, conversations, sales pipelines, payments, and customer reviews. This Privacy Policy applies to all Users of the App, including account administrators and authorized staff.

This Privacy Policy does not apply to the personal information of your business's own customers or contacts that you manage through the App. You are separately responsible for providing appropriate privacy notices to your customers and for complying with your own privacy and data protection obligations with respect to their information.

By downloading, installing, or using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use the App.

2. Information We Collect

We collect and process the following categories of information to provide and operate the App:

• Account & Registration Information: When you register for an account, we collect your name, email address, phone number, and business details necessary to set up and administer your account.
• Business CRM Data: The App allows you to store and manage your business data, including contacts, leads, calendar and appointment details, sales pipeline and opportunity records, and customer review data.
• Conversation History: When you use the App's messaging and calling features, we process records of your two-way conversations with contacts, including SMS messages, email messages, and call logs. This data is used to display your conversation history within the App.
• Device & Usage Data: We collect information about the device you use to access the App, including device identifiers, operating system and version, app usage statistics, crash reports, and log data, to operate, maintain, and improve the App.
• Camera & Photo Library Access: The App may request access to your device's camera and photo library so that you can upload job photos, documents, and attachments to contact or lead records. This access is only used when you choose to upload content, and we do not access your camera or photos at other times.
• Microphone & Call Access: The App may request access to your device microphone to enable placing and receiving phone calls through the App. Microphone access is used only for active calls that you initiate or receive through the App.
• Contacts Access: The App may request permission to access your device contacts so that you can sync them into the CRM. This access occurs only with your permission and is used solely to import contact information into your account.
• Push Notification Tokens: We collect push notification tokens to send you notifications such as new lead alerts, message notifications, and appointment reminders.
• Location Data: If you enable location features, the App may collect and use your device location for functions such as check-ins or mapping service addresses. Location is accessed only with your permission and only when relevant features are in use.
• Payment Information: When you use the App's payment and invoicing features, payment card and transaction data are processed by integrated third-party payment processors. LocalBoost LLC does not directly store full payment card numbers or other sensitive payment credentials.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, administer, and authenticate your account and to verify your identity.
• To provide, operate, and maintain the App's features, including contact and lead management, scheduling, messaging, calling, pipeline management, payments, and reviews.
• To deliver and route your SMS messages, emails, and phone calls to and from your contacts through our underlying platform and carrier providers.
• To send you service-related communications, including account notifications, security alerts, push notifications for new leads and messages, and appointment reminders.
• To process subscription billing and manage your subscription account.
• To monitor and analyze App usage, diagnose technical issues, and improve the performance, security, and functionality of the App.
• To detect, prevent, and address fraud, abuse, security incidents, and other harmful or unauthorized activity.
• To comply with our legal obligations and to enforce our Terms & Conditions.

4. How We Share Information

We do not sell your personal information to third parties. We may share your information with the following categories of recipients, solely as necessary to provide and operate the App:

• GoHighLevel: The App is built on GoHighLevel's Lead Connector platform. GoHighLevel serves as our underlying platform provider and processes your account and business data as necessary to deliver the App's CRM and communications functionality, in accordance with its own terms and privacy practices.
• Payment Processors: When you use payment features, your payment information is processed by third-party payment processors to complete transactions. These processors handle payment data under their own security and compliance standards.
• Telecommunications Carriers & Service Providers: SMS, email, and calling features rely on third-party carriers and messaging/email service providers that transmit and deliver your communications.
• Service Providers & Subprocessors: We may engage third-party vendors to support the App's operations (such as hosting, analytics, and customer support). These providers process information on our behalf under contractual obligations to protect it.
• Legal Compliance: We may disclose information if required to do so by law, regulation, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of LocalBoost LLC, our Users, or others.

Other than as described in this Policy, we do not share your personal information with third parties without your consent.

5. Data Retention

We retain your account and business data for as long as your account is active and as needed to provide the App's services to you. If you cancel your account, we may retain certain data for a limited period to process final billing, comply with legal obligations, resolve disputes, and enforce our agreements.

Conversation records (SMS, email, and call logs) may be retained in accordance with applicable legal requirements and your subscription plan. When data is no longer needed, we delete it or de-identify it in accordance with our data retention practices, unless retention is required by law.

You may request deletion of your account and associated business data as described in Section 6 below.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your account and business data. You may exercise these rights by contacting us at admin@localboost.build.

Specifically, you may:

• Request Access: You may request a copy of the personal information we hold about you.
• Request Correction: You may request that we correct any inaccurate or incomplete personal information.
• Request Deletion: You may request that we delete your account and associated personal and business data, subject to our retention obligations under applicable law.
• Withdraw Consent: You may withdraw consent for the App to access your device camera, photo library, microphone, contacts, or location at any time through your device settings.
• Manage Notifications: You can adjust or disable push notifications through your device settings at any time.

To submit any of the requests above, please email admin@localboost.build with sufficient detail to identify your account. We will review and fulfill valid requests within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing certain requests.

7. Children's Privacy

The App is a business tool intended for use by business owners and their authorized staff who are 18 years of age or older. The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you become aware that a child under 13 has provided personal information through the App, please contact us at admin@localboost.build, and we will take steps to delete such information. By using the App, you represent that you are at least 18 years of age.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information collected through the App against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and you acknowledge that you provide information through the App at your own risk.

In the event of a data breach affecting your information, we will take appropriate steps to investigate, mitigate, and notify affected Users and regulators as required by applicable law.

9. International Users / Data Transfers

The App and its underlying infrastructure are primarily operated from the United States. If you access the App from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using the App, you consent to the transfer and processing of your information in the United States and in other jurisdictions where our service providers operate. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the App's features. When we make changes, we will update the “Last Updated” date at the top of this page.

For material changes, we will endeavor to provide notice, such as by displaying a notice within the App or notifying you by email. Your continued use of the App after any changes take effect constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: